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Delete your Welnesse account

We're sorry to see you go. This page explains how to delete your account in the Welnesse app or the Welnesse Caregiver app, what we delete, and what we have to keep.

Welnesse is run by Kolen Healthtech Welness Ltd. This page is part of our Privacy Policy.

Delete your account in the app

The quickest way is to do it yourself, in the app you use.

In the Welnesse app (for families)
Sign in, then go to Home, then Profile, then Account. Tap Delete my account and confirm.

In the Welnesse Caregiver app (for caregivers)
Sign in, then go to Home, then Profile, then Account. Tap Delete my account and confirm.

If you have an upcoming booking or a payment that hasn't finished, the app will ask you to sort that out first. If you need help with it, contact us and we'll help you finish or cancel it.

Ask us to delete it

Can't sign in, or don't have the app any more? Fill in this form and we'll do it for you. Please use the email address or phone number on your account, so we know the request really comes from you.

Your name

Email or phone number on your account

I use Welnesse as

Why are you leaving? (optional)

We'll check the request comes from the account holder before we delete anything. If the details don't match an account, we'll ask you to write to us from the email address or phone number on your account.

You can also ask by email at [email protected], or on WhatsApp at +233 59 448 9233, from the email address or phone number on your account.

What we delete

When your account is deleted, we remove:

your profile: your name, email address, phone number, photo and addresses;
your saved addresses and the details of who you book care for;
the tokens that send notifications to your phone;
your place on any Welnesse email lists.

If you're a caregiver, we also delete:

your ID documents (Ghana Card or passport), your police report and, for clinical roles, your licence;
your identity, licence, reference, emergency contact and payout details.

Your ID, licence and police report are deleted straight away, along with the files.

Once your account is deleted, you can't sign in again, and we can't bring it back. If you want to use Welnesse again later, you'll need to create a new account.

What we keep, and why

Some records have to be kept for a while, even after an account is deleted.

What we keep	Why	How long
Records of past bookings and payments (date, service, amount, payment reference)	Tax and accounting law, refunds and disputes	[RETENTION: pending]
Messages and support conversations	To resolve any open complaint or dispute	[RETENTION: pending]
Backups of our systems	Backups are cleared on a regular cycle	[RETENTION: pending]

Where we can, we remove your name and contact details from the records we keep. We only use them for the reasons above, and we never sell them. When the period ends, we delete them.

How long it takes

We'll delete your account within [CONFIRM: time to complete a request] of receiving your request. If there's an upcoming booking or a payment still in progress, we'll contact you first to finish or cancel it. That can add a little time. We'll tell you when it's done.

Questions?

Email us at [email protected] or chat with us on WhatsApp at +233 59 448 9233. You can read more about how we handle your data in our Privacy Policy.