Refund & Cancellation Policy

At Caregiver, we are committed to providing you with high-quality services that meet your needs and exceed your expectations. However, we understand that things do not always go according to plan, and sometimes cancellations or refunds might be necessary. This policy outlines the circumstances under which you can request a refund or cancel a booking made through the Caregiver mobile app.

Cancellations & :

Unavailability of Caregiver: You can cancel any booking free of charge until the provider accepts it. To cancel, open the Caregiver Customer App, navigate to your booking details, and tap "Cancel Booking." If you cancel before the provider accepts your booking, you will receive a full refund of the service fee for advance booking services.
Unavailability of Caregiver: In the rare event that a Caregiver is unable to make it to your scheduled appointment due to unforeseen circumstances, the provider can decline your service.

Reschedule your appointment: We will work with you to find a new appointment time that suits your needs.
Cancel your booking and receive a full refund: No cancellation fee will be applied (If this service is based on advance booking service).

Refunds:

Refunds will be processed into the users wallet if this service is based on Advance booking service.
The following situations are not eligible for a full refund:

You cancel your booking before the provider accepts it.
You are not satisfied with the quality of the work performed, but the Caregiver completed the service as described in the app.
You experience minor inconveniences or delays during the service.
You request changes to the scope of the service after the Caregiver has arrived, which may result in additional charges.

Dispute Resolution:

If you have any concerns or disagreements regarding your refund or cancellation request, please contact Caregiver customer support at [email protected] or call us at +233 54 794 0071. We are committed to resolving all issues fairly and amicably.

Important Notes:

This Refund and Cancellation Policy applies to all bookings made through the Caregiver App or Website.
Caregiver reserves the right to modify this policy at any time without prior notice. The latest version of this policy will always be available on the Caregiver website and mobile app.
By using the Caregiver mobile app, you agree to be bound by this Refund and Cancellation Policy.

We hope this policy clarifies the process for requesting refunds and cancellations on the Caregiver app. If you have any questions, please feel free to contact our customer support team.

Sincerely,

The Caregiver Team